You have choices on who can help you with your IT solutions.  We know this.  You could hire internal staff, or you could use a consultant.  You could use an all-in-one solution where the managed hosting component is bundled with a managed services component.  For some environments, a solution delivered by another company may be a better choice - it depends on what your environment needs.  If we're not the right solution, we'll tell you ourselves -- but we believe that we're the right solution for the majority of cases out there.

What Should I Look For In An MSP?

These days it seems like everyone is offering managed services, but do you want a company who's only now jumping on the bandwagon?  Arces has been here since 2000, through the fall of the dotcom era and through the rise of Web 2.0, and today, in the midst of the global economic crisis, we're still here helping companies save money while improving the quality of their IT environment.  We have the expertise that comes from years of managed services solutions, and we know how to solve the problems that you face.  We have an enterprise-class monitoring infrastructure deployed in a redundant, fault-tolerant network with every service running on clustered hardware.  Our account management structure gives every customer dedicated engineering staff so that the same people are always the ones working on your equipment.  They know what your applications do and how to tune them correctly.  They're your people.

Most important, our approach to managed services stresses proactive support.  If we arrive after the problem happens, then we're doing something wrong.  We stop problems in their infancy, before they become critical failures, which means that your systems are up and running, where they should be.  Why are we so focused on solving problems before they happen?  Because if we have to work more, we don't make any extra money.

Service Delivery For A Fixed Price

That's right - all of our engagements are at a fixed monthly price.  This gives you a line item on your budget that you know will remain constant for the term of the contract.  There's no risk of excessive hours in a month creating a financial headache - your costs stay the same no matter what.  It also aligns your interests with ours - you know that we're going to work to have the systems operate reliably.  Our goals are the same.

We know that you have choices, and we're honored that you've chosen us.

How can we help you?

• I'd like to know more about your skills and expertise.
• I'd like to know more about your network architecture.
• I'd like to hear about your proactive model and why it's better.
• I'd like to read about what you've done for others.
• I'm interested in your managed services offering.